{You go to the airport, and the same old processes are performed with facial recognition technology making certain that your palms are absolutely free from luggage and travel documents until finally you board. This can be the know-how implementation we've been engaged on now, and it is closely linked to our intend to make our airport a vacation spot in its possess suitable.

I feel the greatest point we earned from CX accreditation is definitely the transform in personnels thoughts-set. By this, every one of the Incheon Airport workers keeps purchaser knowledge within their mind for a ground rule.

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